Rights, Data & General Provisions

GEN.1.1 Risk-mitigation

Hola Prime may take the actions in PTP.11 — removing positions, rebalancing, reducing leverage or profit share, and terminating accounts.

GEN.1.2 Margin and leverage

We may introduce tiered or variable margin at our discretion, without prior notice (TR.6.5).

GEN.1.3 Reviews and requests

We may conduct reviews, request documents or EA source code, and require KYC interviews (BRC.5 and PAY.9).

GEN.1.4 Programme administration

Enrolment in and exit from the Prime Consistency Programme, and eligibility for Prime Circle, scaling and Live progression, remain within Hola Prime’s discretion — exercised in good faith and consistently with the published criteria.

GEN.1.5 The point of discretion

These powers exist to protect the integrity and fairness of the ecosystem — never to defeat a trader’s legitimate, rule-compliant rewards.

GEN.2.1 What we expect from you

Know and follow this Rulebook and your signed Agreement. Manage risk on every trade and place stop-losses as required (TR.4). Watch your loss limits, reset timers, sessions and holiday schedules. Keep your profile and payout details accurate. Safeguard your credentials and use only devices you own. Complete KYC truthfully, and respond to official requests within the stated timeframes.

GEN.2.2 System actions are still on you

You remain responsible for outcomes where system closures or deductions push the account through a loss limit (BRC.3.3).

GEN.3.1 Protection

We protect your personal and trading information with encryption, access controls and secure storage.

GEN.3.2 Use

Your data is used only to operate your account, meet legal obligations and improve our services. It is not sold to third-party marketers.

GEN.3.3 Compliance

We maintain privacy standards aligned with applicable data-protection regulation (such as GDPR) through our Risk & Compliance function, which audits systems and updates policies. The full Privacy Policy is on the website.

GEN.4.1 Ownership

The Hola Prime name, brand, platforms, technology stack, educational materials, analytical tools and programme names — including Alpha Prime, Prime Circle and Hola Prime Affiliate Partner — belong to Hola Prime.

GEN.4.2 Affiliate materials

Marketing materials we provide to affiliates must be used consistently with Hola Prime’s brand and compliance standards (AFF.1.6).

GEN.5.1 Published, never retroactive

We publish our rules and conditions and never change the definition of acceptable conduct retroactively (FND.2.2).

GEN.5.2 Effective dates

Some rules apply from specific dates — for example, the discontinuation of Hola Prime One on 23 June 2026 (ACC.4). Amendments take effect from the date stated in the relevant notice.

GEN.5.3 How changes reach you

Changes to risk limits or programme parameters are communicated through official channels and, where required, take effect only on formal written confirmation.

GEN.6.1 Live chat

Our 24/7 live chat support team is available for platform and account questions.

GEN.6.2 Email

General queries: contactus@holaprime.com. Risk and Prime Consistency Programme matters: risk@holaprime.com.

GEN.6.3 Portals

Your dashboard, payouts, KYC and competitions live at trader.holaprime.com. Programme details, the Price Transparency Report and the 1-Hour Payouts page are at holaprime.com.